 support
purchasing FAQs
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QUESTIONS & ANSWERS 1. What information do we collect and how do we use it? When you place an order with us we collect your name, e-mail address, mailing address, credit card number and expiration date. This allows us to process and fulfill your Registration and to notify you by email that your order has been processed. All this information remains confidential. All data we collect is protected against unauthorized access.
2. Do we use "cookies" in our ordering process? Yes. "Cookies" are small, encrypted pieces of information stored by your browser on your hard drive. Our cookies do not contain any personally identifying information. They simply enable us to provide special features such as the ability to maintain a customer's shopping cart while they move from one page to another. The use of cookies is standard practice in Internet commerce. They are supported by all major browsers. Customers cannot shop at many online stores if this feature is disabled in their browser.
3. Do you disclose the information you collect to outside parties? No. MetaProducts is committed to protecting your privacy. We have never sold, traded or rented personal information to others.
4. Am I protected against fraudulent use of my credit card? Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
5. What makes it safe to shop at MetaProducts? Our clearing house, DigiBuy, uses secure server software (SSL,) which is the industry standard and the best software available today for secure Internet commerce transactions. DigiBuy encrypts all personal information including credit card number, name and address so it cannot be read as the information travels over the Internet. If a customer still feels uncomfortable using a credit card over the Internet they can use a credit card with a fax or phone order, fax us a purchase order or order by personal check through postal mail.
6. Your online order rejected my email address. Why? This probably means you are using a restricted email address. For security reasons, we do not process online Registration for email addresses using the following domain names: usa.net, hotmail.com, rocketmail.com, juno.com, yahoo.com, netaddress.usa.net, mailexcite.com, netforward.com, email4life.com, netscape.net and iname.com. If you have an email address using one of these domain names then you will have to use another email address to register online.
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